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Video Visits

Your provider is ready to see you on video

Caring for people is our first priority. To better support our patients, we offer video visits with many of our providers. To schedule a video visit, patients must have:

  • A Vancouver Clinic MyChartaccount
  • Access to a phone, laptop, or tablet with a camera and mic
  • An existing relationship with the provider (except for Urgent Care and OB/GYN & Women’s Health).

Check your MyChart account to see if your provider has video visits available. Or schedule an Urgent Care video visit for concerns that can’t wait.

Don’t have a MyChart account? Sign up today!

 

Urgent Care

Receive advice at home

Schedule an Urgent Care video visit through MyChart. Urgent Care providers can evaluate many uncomplicated medical conditions during a video visit. These include:

  • COVID-19 exposure
  • Diarrhea without fever or abdominal pain
  • Eye bump or irritation
  • Mild sore throat without fever
  • Minor cold/flu symptoms
  • Minor eye discharge without eye pain or loss of vision
  • Minor rashes
  • Seasonal allergies
  • Sinus congestion
  • Urinary tract infection without fever or flank pain
  • Yeast infection

It’s possible that your provider may request that you go to the clinic for testing or an in-person exam after your video visit.

Children under age 3 should be evaluated in person, as should anyone experiencing the following symptoms:

  • Abdominal pain
  • Chest pain/palpitations
  • Difficulty breathing
  • Ear pain
  • Elevated blood pressure
  • Elevated blood glucose
  • Headache
  • High fever
  • Neck or back pain
  • Stroke symptoms
  • Vaginal discharge
Specialty Care

Tap into the deep expertise you need

If you have questions about managing a chronic condition, need help understanding how to take a medication, or are concerned about a symptom you are experiencing, video visits are a great way to check in with your provider.

During a video visit your provider can:

  • Answer questions about medications and refills
  • Discuss your health concerns and determine if you need to be seen in the office
  • Create a care plan for a change in your condition
  • Follow up after a recent surgery or procedure
  • Discuss your care options, including if you may need a surgery or procedure
  • Monitor your condition
  • Answer questions about recent test results.

Check your MyChart account to see if your provider has video visits available.

Primary Care

Access ongoing support

Video visits are a great way to continue managing chronic conditions and stay healthy. During a video visit you can discuss medications and refills, as well as recent test results.

Some of the conditions our Family Medicine, Internal Medicine, OBGYN, and Pediatrics providers can address during video visits are:

  • Acid reflux
  • Acne
  • Birth control
  • Cold and flu
  • Constipation
  • Diabetes and hypertension
  • Eye bump or irritation
  • Headache
  • Low back pain
  • Mastitis
  • Mental health
  • Rash or other skin condition
  • Sexually transmitted infection exposure
  • Sinus pain or pressure
  • Urinary tract infection (adults only)
  • Yeast infection

At this time, our pediatricians can’t perform well-child checks or sports physicals over video. Children who are experiencing a sore throat or possible strep, urinary tract infection, ear pain, asthma symptoms, or fever (under 3 months of age) also need to be seen in person.

FAQ

Q: What is a video visit?
A video visit lets you see and talk to providers online from your phone, tablet, or laptop computer.

Q: How do I schedule a video visit?
Current Vancouver Clinic patients may schedule an Urgent Care video visit using their active MyChart account. Many primary care and specialty care providers also offer video visits. Patients may check their MyChart account to see if their doctor or provider is one of them or call (360) 882-2778 for scheduling assistance.

Q: What does it cost for primary care video visits?
Video visits are billed to your insurance company just like a regular office visit. You may have a copay or out-of-pocket cost depending on your deductible/coinsurance.

Q: What if during my video visit I’m asked to come in for an office evaluation?
If during a video visit the provider determines further assessment is needed, you will be advised to come into the office for a consult. If instructed by the provider to come in for a same-day, in-person exam, you will not be billed for the video visit.

Q: How do I get ready for my video visit?
For a seamless appointment please:

  • Find a quiet, private location
  • Prop up your phone or tablet so your doctor can see you clearly; holding a device in your hand will make the appointment shaky
  • Leave plenty of time to get ready for your visit and to fix any technology issues that may come up
  • Join the visit at least 5 minutes before your scheduled visit time.