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Video Visits

Stay home while getting the care you need

Caring for people is our first priority. At Vancouver Clinic, we are dedicated to providing expert medical help and keeping our community healthy. To better support our patients, we are now offering video visits with many of our providers.

To schedule a video visit, patients must have:

  • A Vancouver Clinic MyChart Account
  • Access to a phone, laptop, or tablet with a camera and mic.
  • An existing relationship with the provider (except for Urgent Care)

Check your MyChart account to see if your provider has video visits available. Or schedule an Urgent Care video visit for concerns that can’t wait.

Don’t have a MyChart account? Sign up today!
Having trouble scheduling on your mobile device? Use our tip sheet.


Video Visit Demo for iPad or iPhone Users

This demonstration shows a patient how to conduct a video visit through MyChart once they have downloaded the MyChart app from the Apple Store and installed it on their iPhone or iPad.

Video Visit Demo for Windows Users

This demonstration shows a patient how to conduct a video visit through MyChart on a Windows-based computer or laptop.

Urgent Care

Urgent Care video visits ideal for COVID-19 symptoms

Not all patients need an in-person visit during this time of social distancing. Patients showing signs of illness—including fever and cough—are encouraged to schedule an Urgent Care video visit for their initial assessment.

If during the video visit the provider determines further evaluation is needed, the patient will receive medical guidance to come into Urgent Care and the patient will not be billed for the video visit.

Please remember, any patient experiencing shortness of breath or needing immediate medical attention should call 9-1-1.

Patients experiencing COVID-19 symptoms who do not wish to schedule video visits should not come directly to our Urgent Care locations and must call 360-882-2778 BEFORE coming to the clinic. This ensures we can create a care plan that limits exposure to other patients and our care team.

As the number of COVID-19 cases rises in the coming weeks, please remember that COVID-19 testing is limited to those who are ill and high risk. For more information about COVID-19, and to view updated clinic visitor policies, please see our COVID-19 information page.

Specialty Care

Access the deep expertise you need

Our specialty care providers are offering video visits. If you have questions about managing a chronic condition, need help understanding how to take a medication, or are concerned about a symptom you are experiencing, video visits are a great way to check in with your provider.

During a video visit, your provider can:

  • Answer questions about medications and refills
  • Discuss your health concerns and determine if you need to be seen in the office
  • Create a care plan for a change in your condition
  • Follow up after a recent surgery or procedure
  • Discuss your care options, including if you need or may need surgery or a procedure
  • Offer a routine follow-up to make sure your condition is stable
  • Discuss recent test results you received and have questions about.

Check your MyChart account to see if your provider has video visits available.

Primary Care

Primary care video visits ensure ongoing support

Video visits are a great way to continue managing chronic conditions and stay healthy. During a video visit, you can discuss medications and refills, as well as recent test results.

Some of the conditions our Family Medicine, Internal Medicine, OBGYN, and Pediatrics providers can address during video visits are:

  • Acid reflux
  • Acne
  • Birth control
  • Cold and flu
  • Constipation
  • Diabetes and Hypertension
  • Eye bump or irritation
  • Headache
  • Low back pain
  • Mastitis
  • Mental Health
  • Rash or other skin condition
  • Sexually transmitted infection exposure
  • Sinus pain or pressure
  • Urinary tract infection (adults only)
  • Yeast infection

At this time, our pediatricians can’t perform well-child checks or sports physicals over video. Children who are experiencing a sore throat or possible strep, urinary tract infection, ear pain, asthma symptoms or fever (under 3 months of age) also need to be seen in person.


Q: What is a video visit?
A video visit lets you see and talk to your primary care provider, specialist, or even an urgent care provider online from your phone, tablet, or computer.

Q: How do I schedule a video visit?
Current Vancouver Clinic patients may schedule an Urgent Care video visit using their active MyChart account. Many primary care and specialty care providers also offer video visits. Patients may check their MyChart account to see if their doctor or provider is one of them or call (360) 882-2778 for scheduling assistance.

Q: What does it cost for primary care video visits?
If you are seeing a provider as an established or new patient, video visits are billed to your insurance company just like a regular office visit.  You may have a copay due or out-of-pocket cost depending on your deductible.

If you are an already established Medicare patient, or a new or established patient with a Medicare Advantage plan, out-of-pocket costs for the video visit will be waived until further notice. This includes Annual Comprehensive Visits.

Q: What if during my video visit I’m asked to come in for an office evaluation?
Video visits are billed to your insurance company, just like a regular office visit. Some insurances may have a copay due. However, if during a video visit the provider determines further assessment is needed, you will be advised to come into the office for a consult. If instructed by the provider to come in for a same-day, in-person exam, you will not be billed for the video visit.

Q: How do I get ready for my video visit?
At the time of your appointment, please:

  • Find a quiet, private location to have your visit
  • Find a place to prop your phone or tablet so your doctor can see you clearly; holding a device in your hand will make the appointment shaky
  • Leave plenty of time to get ready for your visit and to fix any technology issues that may come up
  • Join the visit at least 5 minutes before your scheduled visit time.