Q: What is a video visit?
A video visit lets you see and talk to your primary care provider, specialist, or even an urgent care provider online from your phone, tablet, or computer.
Q: How do I schedule a video visit?
Current Vancouver Clinic patients may schedule an Urgent Care video visit using their active MyChart account. Many primary care and specialty care providers also offer video visits. Patients may check their MyChart account to see if their doctor or provider is one of them or call (360) 882-2778 for scheduling assistance.
Q: What does it cost for primary care video visits?
If you are seeing a provider as an established or new patient, video visits are billed to your insurance company just like a regular office visit. You may have a copay due or out-of-pocket cost depending on your deductible.
If you are an already established Medicare patient, or a new or established patient with a Medicare Advantage plan, out-of-pocket costs for the video visit will be waived until further notice. This includes Annual Comprehensive Visits.
Q: What if during my video visit I’m asked to come in for an office evaluation?
Video visits are billed to your insurance company, just like a regular office visit. Some insurances may have a copay due. However, if during a video visit the provider determines further assessment is needed, you will be advised to come into the office for a consult. If instructed by the provider to come in for a same-day, in-person exam, you will not be billed for the video visit.
Q: How do I get ready for my video visit?
At the time of your appointment, please:
- Find a quiet, private location to have your visit
- Find a place to prop your phone or tablet so your doctor can see you clearly; holding a device in your hand will make the appointment shaky
- Leave plenty of time to get ready for your visit and to fix any technology issues that may come up
- Join the visit at least 5 minutes before your scheduled visit time.