Q: What is a video visit?
A video visit lets you see and talk to providers online from your phone, tablet, or laptop computer.
Q: How do I schedule a video visit?
Current Vancouver Clinic patients may schedule an Urgent Care video visit using their active MyChart account. Many primary care and specialty care providers also offer video visits. Patients may check their MyChart account to see if their doctor or provider is one of them or call (360) 882-2778 for scheduling assistance.
Q: What does it cost for primary care video visits?
Video visits are billed to your insurance company just like a regular office visit. You may have a copay or out-of-pocket cost depending on your deductible/coinsurance.
Q: What if during my video visit I’m asked to come in for an office evaluation?
If during a video visit the provider determines further assessment is needed, you will be advised to come into the office for a consult. If instructed by the provider to come in for a same-day, in-person exam, you will not be billed for the video visit.
Q: How do I get ready for my video visit?
For a seamless appointment please:
- Find a quiet, private location
- Prop up your phone or tablet so your doctor can see you clearly; holding a device in your hand will make the appointment shaky
- Leave plenty of time to get ready for your visit and to fix any technology issues that may come up
- Join the visit at least 5 minutes before your scheduled visit time.