FAQ

Become a part of our family

With a model built around patient-focused, compassionate care, we invite the input and perceptions of our patients as we continue to communicate Vancouver Clinic’s greater story. More than lip service or a desire to placate modern trends, this is a major step toward transparency and efficacy, giving patients room to express themselves, and knowing full well that we will do everything in our power to accommodate their needs and respond to their concerns.

How do I schedule an appointment?
Please call our Patient Service Center at (360) 882-2778.

What information will the Patient Service Specialist need from me to schedule an appointment?
Please be ready to give the following information about the patient for whom you are making an appointment:

• Full name, including middle initial
• Current phone number and address
• Date of birth
• Insurance information (from your insurance card)
• Reason for the visit/nature of the medical concern

What should I bring to my appointments?
Please bring the following to every appointment, even if you think we have it on file:

• A valid, government issued driver’s license or other photo identification
• Your insurance card
• An up-to-date list of medications you take (if you can’t bring a list, bring the medications)
• Your co-pay, if your insurance requires one

Please note that we will ask for your address, phone number and a copy of insurance card each time you visit. We apologize for any inconvenience, but it is the best way to ensure we bill your insurance accurately and promptly.

Do you accept my insurance?
We contract with most major insurance plans in our region. Please go to our Insurance page for a current list. We encourage you to contact your insurance plan to verify your coverage, especially if you have a new health plan or are visiting us for the first time. If you have further questions about your insurance please contact our Billing Department at (360) 397-4040.

What are my options for paying my co-pay?
To protect employee safety, Vancouver Clinic does not accept cash or checks at our front desks. Please pay your co-pay using credit, debit, or an HSA or FSA card. Vancouver Clinic also accepts Apple Pay and Google Pay. Patients who need to pay a bill may pay through our website or send a check in the mail.

What options do I have with respect to primary care providers?
There are several types of primary care providers to choose from, depending on the type of care you and your family need.

Family Medicine providers care for the general medical, psychological and developmental needs of patients of all ages.

Internal Medicine providers focus on adult patients and have had special training in the prevention and treatment of adult diseases.

Pediatricians specialize in caring for children and adolescents from birth up to age 18.

Have additional questions?
Please contact our Patient Service Center at (360) 882-2778.