Around the Clock Access to Your Health Records
Your health is important to you around the clock–not just during office hours. That’s why The Vancouver Clinic offers MyChart@TVC. With this internet connection to your medical information you can review test results, medications, immunizations and allergies in your TVC medical record–online, anytime!
What is MyChart@TVC?
MyChart@TVC is a secure, web-based portal application that gives Vancouver Clinic (TVC) patients access to their medical record via the internet. There is also a mobile app with most of the functions of the web browser, providing on-the-go access.
What are the benefits of MyChart@TVC?
You can use MyChart@TVC to:
- Schedule appointments with providers you’ve seen within the past 24 months
- See past and future appointments
- View many test results
- Send and receive secure electronic messages to and from your healthcare team
- Request prescription refills
- Review medications, allergies, current health issues, preventative care, medical history and immunization history
- Pay bills and see account details
- Read chart notes from your provider visits
What should I do if I forget my MyChart@TVC password?
Go to mychart.tvc.org. Click on the “forgot password” link on the sign-in page and follow the prompts to reset your password. If you do not remember any of this information, you can contact us at (360) 882-2778 to help you regain access to your MyChart@TVC account.
Is my medical record secure when using MyChart@TVC?
Yes. Information accessed via MyChart@TVC is secured using a personal login and password. We use the same technology as online banking to encrypt all MyChart@TVC information. TVC Notice of Privacy Practices are available at https://tvc.org/notice-of-privacy-practices.
What browser do I need to use MyChart@TVC?
To use MyChart@TVC you will need a recent version of Microsoft Internet Explorer (version 9 or later), Safari, Firefox, or Google Chrome. Using any other browser could result in unpredictable behavior, or may not work at all. You can also access MyChart@TVC via the MyChart@TVC Mobile Application available for iOS and Android based smartphones.
How do I sign up for MyChart@TVC?
There are two ways to sign up for MyChart@TVC.
- Call the Patient Service Center at (360) 882-2778 (between 7am and 7pm Monday through Friday and 8:30am-12:30pm on Saturday)
- Ask about enrollment in MyChart@TVC during an upcoming clinic visit
In each instance, you will be given a MyChart@TVC activation code. This code will let you login and create your own user ID and password.
Can my spouse or partner share one MyChart@TVC account?
Due to federal and state laws governing privacy of medical records, each adult must establish a separate account.
Can I use MyChart@TVC to view my child’s medical record?
A parent (or legal guardian) who has MyChart@TVC may use it to access their child’s medical record if the patient is 12 years old or younger. If you need access to your child’s medical record, please tell the TVC representative who enrolls you in MyChart@TVC.
NOTE: Patients aged 13 and older are eligible for their own MyChart@TVC, and can ask to enroll at their next TVC appointment.
Why are certain test results not shared on MyChart@TVC?
There are several ways you may be informed of results, depending on type of test. While many results are posted to your MyChart@TVC, some results may be delivered via letter, phone call, or office visit.
What should I do if I find incorrect or outdated health information on MyChart@TVC?
Information on MyChart@TVC comes directly from your medical record at TVC. Please bring medical record errors and updates to our attention by calling the Patient Service Center at (360) 882-2778.
How can I update my personal information on MyChart@TVC?
You may update changes to all your personal information by visiting mychart.tvc.org. Log into MyChart@TVC, then go to the “Preferences” section to make changes.
How do I know when to check MyChart@TVC?
Whenever new information (e.g. test results, message etc.) is posted to your MyChart@TVC account you will receive a generic notification via email directing you to check your MyChart@TVC.
Can I use MyChart@TVC to access the medical record of a person for whom I have Power of Attorney?
Yes. If you have the appropriate legal documentation (e.g. Power of Attorney, court documents etc.) you may contact Medical Affairs at (360) 882-2778 to arrange the permitted access.
What should I do if my MyChart@TVC activation code doesn’t work?
For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. Call (360) 882-2778 for reactivation.
Is my activation code my MyChart@TVC user ID?
No. Your activation code is used only to log into MyChart@TVC for the first time. At that time, you will be asked to create a unique ID and password.