Vancouver Clinic’s first priority is caring for people. Within the continuum of that care, Vancouver Clinic wants to help you understand the billing and collection process in addition to resources that are available for you and your family.
Vancouver Clinic accepts most insurance plans. If you have insurance, Vancouver Clinic will bill your insurance after services are provided. Even if we are not contracted with your insurance, we will still bill your insurance plan as a courtesy to you, but you should expect that you will have a greater out of pocket expense. If you are insured and have questions about your coverage or your level of benefits, please contact your insurance company.
Know your rights under the No Surprises Act. Read about Balance Billing and Good Faith Estimates here: Learn More
Prior to your visit
Prior to or on the day of your visit, you may be requested to pay your estimated responsibility for services. Your estimated liability may include co-payments, deductibles, coinsurance, non-covered services, and/or total charges for no insurance or for insurance plans that Vancouver Clinic is not contracted. If you have insurance, the estimated responsibility will be determined based on your insurance benefits. If you are new to our practice or have a change in your insurance, it is your responsibility to notify our office as soon as possible. Failure to do so may result in non-coverage and result in you being responsible for the entire balance.
Please plan to bring an accepted form of payment to your visit—credit, debit, or an HSA or FSA card. Vancouver Clinic also accepts Apple Pay and Google Pay. To protect the safety of our front desk staff, we do not accept cash or checks.
Following your visit
Following your visit, billing statements will be delivered to you for any amounts that you may owe. Payment is due upon receipt of the statement.
Vancouver Clinic sends electronic billing statements through MyChart. If you do not have a MyChart account, paper statements will be mailed to you. MyChart account holders do not receive paper statements unless specifically requested. To request paper copies, update your communication preferences in MyChart or contact our Patient Accounts department at (360) 397-4040. Patients can pay their bills through MyChart or our secure payment portal.
If you have questions or need to make payment arrangements, it is important that you contact us as soon as possible by calling (360) 397-4040 to avoid placement of your account with a collection agency. In addition to billing statements, you may receive letters and phone calls about your account.
Vancouver Clinic uses collection agencies to assist in the collection of unpaid balances. Unpaid balances, not set up on an approved payment plan, may be placed with a collection agency after at least four (4) billing statements have been sent. Unpaid balances where returned mail has been received may be forwarded to a collection agency at any point in the collection process. Collection efforts may be in the form of phone calls, letters, and up to and including legal action. Unpaid balances may be reported to credit bureaus.
You may apply for financial assistance at any time during the collection process. You can obtain more information about Vancouver Clinic’s Financial Assistance Policy by contacting our office at (360) 397-4040.