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Existing Patients FAQs

Not a Vancouver Clinic patient yet?


Will I always be able to see my own provider?
We strive to schedule your appointments with the providers who know you best. When your provider is simply not available, our Patient Service Representatives will work with you to assure your health needs are met.

What if I need after-hours care?
If you are having a medical emergency, please call 911 to seek immediate care.

If you are an established patient calling after 7 p.m., our answering service will take your call. Your telephone number will be forwarded to an on-call provider, who will return your call as soon as possible and assist you in determining the best course of action. Please be sure to remove any call blocking service you may have on your phone service to avoid a delayed response.

Can I email my provider?
Yes. MyChart@TVC subscribers can send e-messages directly to a provider’s office. Sign up for your free MyChart@TVC at

How long will it take to hear from the nurse or my provider’s office if I call with a question?
Providers and their assistants are typically caring for scheduled patients throughout the day, so our Patient Service Specialists will send your message electronically. Your provider’s support staff will return your call as soon as possible. If your call is medically urgent, the Patient Service Specialist will connect you with a nurse.

How do I access my medical records?
Most medical records can be accessed through MyChart@TVC 24 hours a day, seven days a week. If additional information is needed, please contact Medical Records.

Will you remind me about my appointment?
We will send you an electronic appointment reminder via call and text message two business days before your appointment date. You can confirm, reschedule, or cancel your appointment via this reminder. If you confirm your appointment, you will receive an additional reminder via text message only the evening before or morning of your appointment.

What if I can’t make my appointment or I need to reschedule?
We understand that unexpected situations come up. If you need to cancel your appointment, please call (360) 882-2778 at least 24 hours in advance. Depending upon the circumstances, appointments missed without 24 hours notice (excluding weekends and holidays) may be subject to a late cancellation fee.

What if I’m late for an appointment?
If you are late to your appointment you will be offered options, depending on your provider’s practice. Some possible options include:

  • Reschedule your appointment for another day.
  • Make an appointment with your provider for later in the day, if available.
  • Make an appointment with another provider, if available.

What if I have a question about billing?
Our Patient Accounts department can be reached at (360) 397-4040, Monday-Friday, 8 a.m. – 5 p.m.

Have additional questions?
Please contact our Patient Service Center at (360) 882-2778.