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Information about COVID-19

People with COVID-19 experience a wide range of symptoms and may be mildly sick to severely ill.

Symptoms may appear 2–14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

COVID-19 testing is available through a provider order at Vancouver Clinic.

Coronavirus Exposure Risk Factors

It’s important to make a plan to care for you while reducing exposure to others. If you think you have been exposed to the virus or are symptomatic, please call 360-882-2778 or MyChart your Primary Care Provider to schedule an appointment.

If you are experiencing life threatening symptoms, call 9-1-1 or go to the nearest hospital emergency room.

How to protect yourself

Reducing risk of COVID-19 infection is similar to protecting against the common cold or seasonal flu.

  • Wash hands often with soap and water for at least 20 seconds.
  • When soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60 percent alcohol.
  • Avoid touching your eyes, nose or mouth with unwashed hands.
  • Cover coughs and sneezes. Use a tissue, then throw the tissue in the trash and wash your hands.
  • Stay home and away from others when sick.
  • Avoid close contact with people who are sick.
  • Practice physical distancing:
    • Stay home. Only make essential trips, such as to the grocery store or to seek medical care.
    • Give space. Stay at least 6 feet away from other people when in public.
    • Don’t congregate. Avoid indoor and outdoor gatherings with other people. Don’t invite friends or family members over if they live in a different household. Instead, use technology to meet with them virtually.​

If you feel sick

  • Stay home when you are sick, especially if you have respiratory illness symptoms. Whether you have seasonal flu, the common cold, or something else, it’s important you stay away from others when sick.
  • Monitor yourself for fever, coughing and shortness of breath. For mild-to-moderate symptoms, use home monitoring and care. There are currently no antiviral medications and antibiotics are not useful for treating viral infections such as Coronavirus.
  • If you need to seek care, please call 360-882-2778 or MyChart your Primary Care Provider before coming into the office or Urgent Care. It’s important to make a plan to care for you while reducing exposure to others.
  • If you are experiencing life threatening symptoms, call 9-1-1 or go to the nearest hospital emergency room.
Visitors & Masks

Visitor Policy

For the safety of patients, visitors and staff, Vancouver Clinic is asking that you bring only one person with you to your appointment and only if it is necessary. Please allow extra time for screening at the entrance.

A support person must be in good health (no fever, sneezing, coughing, or runny nose), and be at least 16 years or older.

Infants under 6 months of age will be permitted two adult support people.

Mask Policy

Vancouver Clinic requires masks. We will provide a medical grade mask when you enter the clinic. This is for your safety and the health of our care team, other patients and our community. If you are unable to wear a mask due to medical reasons, a video visit should be considered as an alternative to keep you and others safe. Patients who receive a provider exemption, who are unable to wear a mask for medical reasons, will be asked to wear a face shield and scheduled as the last patient of the day, if a video visit is not an option. Anyone who needs lab or imaging services and who is unable to wear a mask should come near clinic closing and will also be asked to wear a face shield.


Does Vancouver Clinic offer Video Visits?
Yes. We have rapidly expanded our video visit capabilities. Check your active MyChart account to see if your provider is available to schedule an appointment with via video visit. Patients must have a Vancouver Clinic MyChart account and have access to a phone, laptop, or tablet with a camera and mic.

Is Urgent Care open?
Our Urgent Care locations are open 7 a.m. to 8 p.m. Weekdays and 7 a.m. to 5 p.m. Weekends. We do ask that if you think you have been exposed to COVID-19 and have respiratory symptoms, please call 360-882-2778 or MyChart your Primary Care Provider before coming into the office or Urgent Care. It’s important to make a plan to care for you while reducing exposure to others.

Can I get the flu vaccine if I have suspected exposure or confirmed COVID-19?
The CDC recommends routine vaccination, including flu shots, should be deferred for persons with suspected or confirmed COVID-19, regardless of symptoms, until criteria have been met for them to discontinue isolation. While mild illness is not a contraindication to vaccination, vaccination visits for these individuals should be postponed to avoid exposing healthcare personnel and other patients to the virus that causes COVID-19. When scheduling or confirming appointments for vaccination, patients should be instructed to notify the provider’s office in advance if they currently have or develop any symptoms of COVID-19.


This is a rapidly changing situation. The CDC has the most current information about the virus, including everything you need to know about how the virus spreads, how it’s treated, how to protect yourself, and what to do if you get sick. Stay on top of the latest by visiting the CDC website, which is updated frequently.

Washington State Department of Health:

Center for Disease Control:
What to do if you are sick with coronavirus disease 2019 (COVID-19)
What you need to know about coronavirus disease 2019 (COVID-19)

Clark County Public Health:

Resources for the Homebound
Download a list of local resources


Vancouver Clinic has the ability to do rapid point of care testing for COVID-19. Many insurance companies are waiving cost sharing for COVID-19 testing. Copays collected will be $0. The test will bill to insurance at $139*.

Please note that tests for COVID-19 are currently ordered at the discretion of your Vancouver Clinic healthcare provider. After completing a video or office visit, your provider may choose to order a test if your symptoms are consistent with COVID-19 or you have known or suspected exposure to COVID-19.

You will need to call ahead (360) 882-2778 or schedule a video visit through MyChart.

At this time, Vancouver Clinic has limited testing supplies. We are only testing symptomatic patients, those with known close contact who meet specific criteria as defined by Clark County Public Health and pre-surgical procedure screenings. We are able to order testing for the following but are sending the samples to outside reference labs which may increase turnaround time for these results:

  • Return to work clearance for non-Vancouver Clinic employees
  • Travel clearance
  • Patient reassurance
  • Follow up testing for confirmed positives
  • Patients who do not meet exposure criteria

*Fees associated with your provider visit are not included in the testing and you may incur other charges for additional tests or services for other conditions that may occur during the visit.