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COVID-19

Information about COVID-19

COVID-19 is a new virus, which causes respiratory illness and can spread from person to person. Symptoms are similar to an upper respiratory infection such as a common cold:

  • Fever
  • Cough
  • Difficulty breathing

Coronavirus Exposure Risk Factors

  • Travel from an area with recent local transmission of Coronavirus
  • Close contact with a confirmed case of COVID-19

If you think you have been exposed to the virus and have respiratory symptoms, please call 360-882-2778 or MyChart your Primary Care Provider before coming into the office or Urgent Care. It’s important to make a plan to care for you while reducing exposure to others.

Vancouver Clinic is only testing patients under strict criteria for those most at risk. Tests are ordered at the provider’s discretion for those ill with symptoms AND in a high risk category. We are not able to provide occupational medicine tests for COVID-19 at this time. Many employers are inquiring or sending their staff to our Urgent Care. At the time, we have very limited testing capabilities.

If you are experiencing life threatening symptoms, call 9-1-1 or go to the nearest hospital emergency room.

How to protect yourself

Reducing risk of COVID-19 infection is similar to protecting against the common cold or seasonal flu.

  • Avoid close contact with people known to have this new Coronavirus infection
  • Wash hands often with soap and water
  • Alcohol-based hand cleaners are also effective
  • Avoid touching your eyes, nose or mouth
  • Do not share eating utensils
  • Stay home when you are sick
  • Avoid travel to high-risk countries. You can find a list of these high-risk countries on the CDC website.

If you feel sick

  • Stay home when you are sick, especially if you have respiratory illness symptoms. Whether you have seasonal flu, the common cold, or something else, it’s important you stay away from others when sick.
  • Monitor yourself for fever, coughing and shortness of breath. For mild-to-moderate symptoms, use home monitoring and care. There are currently no antiviral medications and antibiotics are not useful for treating viral infections such as Coronavirus.
  • If you need to seek care, please call 360-882-2778 or MyChart your Primary Care Provider before coming into the office or Urgent Care. It’s important to make a plan to care for you while reducing exposure to others.
  • If you are experiencing life threatening symptoms, call 9-1-1 or go to the nearest hospital emergency room.
FAQ

What if I have an appointment already scheduled at the clinic?
Caring for people is our first priority and we want to ensure we can care for you safely. That’s why Vancouver Clinic is offering to reschedule non-urgent, elective surgeries, procedures and well visits until April 20. Some appointments may be offered via phone to ensure you receive the care you need from your provider. If you have an upcoming appointment, that your provider feels can wait, we will be reaching out to all patients impacted by scheduling changes. For your health and safety, please ensure social distancing if you do come in for essential visits. This means staying six feet away from other patients and limiting the number of visitors you bring along to comply with our new visitor restrictions. Until COVID-19 is no longer considered a public health threat, we will waive all late cancellation and no show fees.

Does Vancouver Clinic offer Video Visits?
Yes. We are rapidly expanding our video visit capabilities. Check your active MyChart account to see if your provider is available to schedule an appointment with via video visit. We are adding this feature for more primary and specialty providers every day. Patients must have a Vancouver Clinic MyChart account and have access to a phone, laptop, or tablet with a camera and mic.

Is Urgent Care open?
Our Urgent Care locations are open 7 a.m. to 8 p.m. Weekdays and 7 a.m. to 5 p.m. Weekends. We do ask that if you think you have been exposed to COVID-19 and have respiratory symptoms, please call 360-882-2778 or MyChart your Primary Care Provider before coming into the office or Urgent Care. It’s important to make a plan to care for you while reducing exposure to others. Anyone with fever, cough or runny nose will be asked to wear a mask for the safety of other patients and our care team.

Visitor Policy

Vancouver Clinic is restricting all non-essential access until COVID-19 is no longer considered a public health threat.

Pediatric patients and adults needing mobility or memory assistance are allowed only one “support person” during their appointment. A support person must meet these requirements:

  • Be at least 16 years old
  • Be in good health (no fever, sneezing, coughing, or runny nose)

Exception: Infants under 6 months of age will be permitted two adult support people.

Resources

This is a new and rapidly changing situation. The CDC has the most current information about the virus, including everything you need to know about how the virus spreads, how it’s treated, how to protect yourself, and what to do if you get sick. Stay on top of the latest by visiting the CDC website, which is being updated frequently.

Washington State Department of Health:
https://www.doh.wa.gov/Emergencies/Coronavirus

Center for Disease Control:
https://www.cdc.gov/coronavirus/2019-ncov/index.html
What to do if you are sick with coronavirus disease 2019 (COVID-19)
What you need to know about coronavirus disease 2019 (COVID-19)

Clark County Public Health:
https://www.clark.wa.gov/public-health/novel-coronavirus