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COVID-19

Information about COVID-19

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.

Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

COVID-19 testing is available through a provider order at Vancouver Clinic.

Coronavirus Exposure Risk Factors

It’s important to make a plan to care for you while reducing exposure to others. If you think you have been exposed to the virus or are symptomatic, please call 360-882-2778 or MyChart your Primary Care Provider to schedule an appointment.

If you are experiencing life threatening symptoms, call 9-1-1 or go to the nearest hospital emergency room.

How to protect yourself

Reducing risk of COVID-19 infection is similar to protecting against the common cold or seasonal flu.

  • Avoid close contact with people known to have this new Coronavirus infection
  • Wash hands often with soap and water
  • Alcohol-based hand cleaners are also effective
  • Avoid touching your eyes, nose or mouth
  • Do not share eating utensils
  • Stay home when you are sick
  • Avoid travel to high-risk countries. You can find a list of these high-risk countries on the CDC website.

If you feel sick

  • Stay home when you are sick, especially if you have respiratory illness symptoms. Whether you have seasonal flu, the common cold, or something else, it’s important you stay away from others when sick.
  • Monitor yourself for fever, coughing and shortness of breath. For mild-to-moderate symptoms, use home monitoring and care. There are currently no antiviral medications and antibiotics are not useful for treating viral infections such as Coronavirus.
  • If you need to seek care, please call 360-882-2778 or MyChart your Primary Care Provider before coming into the office or Urgent Care. It’s important to make a plan to care for you while reducing exposure to others.
  • If you are experiencing life threatening symptoms, call 9-1-1 or go to the nearest hospital emergency room.
Visitors & Masks

Visitor Policy

Vancouver Clinic is restricting all non-essential access until COVID-19 is no longer considered a public health threat.

Pediatric patients and adults needing mobility or memory assistance are allowed only one “support person” during their appointment. A support person must meet these requirements:

  • Be at least 16 years old
  • Be in good health (no fever, sneezing, coughing, or runny nose)

Exception: Infants under 6 months of age will be permitted two adult support people.

Mask Policy

Vancouver Clinic requires masks. We will provide a medical grade mask when you enter the clinic. This is for your safety and the health of our care team, other patients and our community. If you are unable to wear a mask due to medical reasons, we do require a provider’s note to enter the building. Patients unable to wear a mask will be scheduled as the last patient of the day, if a video visit is not an option. Anyone unable to wear a mask needing lab or imaging services, we request come near clinic closing with their provider’s note.

FAQ

What if I have an appointment already scheduled at the clinic?
Caring for people is our first priority and we want to ensure we can care for you safely. Some appointments may be offered via video visit to ensure you receive the care you need from your provider. If you have an upcoming appointment, that your provider feels can wait, we will be reaching out to all patients impacted by scheduling changes. For your health and safety, please ensure social distancing if you do come in for essential visits. This means staying six feet away from other patients and limiting the number of visitors you bring along to comply with our new visitor restrictions. Until COVID-19 is no longer considered a public health threat, we will waive all late cancellation and no show fees.

Does Vancouver Clinic offer Video Visits?
Yes. We are rapidly expanding our video visit capabilities. Check your active MyChart account to see if your provider is available to schedule an appointment with via video visit. We are adding this feature for more primary and specialty providers every day. Patients must have a Vancouver Clinic MyChart account and have access to a phone, laptop, or tablet with a camera and mic.

Is Urgent Care open?
Our Urgent Care locations are open 7 a.m. to 8 p.m. Weekdays and 7 a.m. to 5 p.m. Weekends. We do ask that if you think you have been exposed to COVID-19 and have respiratory symptoms, please call 360-882-2778 or MyChart your Primary Care Provider before coming into the office or Urgent Care. It’s important to make a plan to care for you while reducing exposure to others. Anyone with fever, cough or runny nose will be asked to wear a mask for the safety of other patients and our care team.

Resources

This is a new and rapidly changing situation. The CDC has the most current information about the virus, including everything you need to know about how the virus spreads, how it’s treated, how to protect yourself, and what to do if you get sick. Stay on top of the latest by visiting the CDC website, which is being updated frequently.

Washington State Department of Health:
https://www.doh.wa.gov/Emergencies/Coronavirus

Center for Disease Control:
https://www.cdc.gov/coronavirus/2019-ncov/index.html
What to do if you are sick with coronavirus disease 2019 (COVID-19)
What you need to know about coronavirus disease 2019 (COVID-19)

Clark County Public Health:
https://www.clark.wa.gov/public-health/novel-coronavirus

Resources for the Homebound
Download a list of local resources

Testing

Vancouver Clinic now has the ability to do rapid point of care testing for COVID-19. Many insurance companies are waiving cost sharing for COVID-19 testing. Copays collected will be $0. The test will bill to insurance at $139*.

Please note that tests for COVID-19 are currently ordered at the discretion of your Vancouver Clinic healthcare provider. After completing a video or office visit, your provider may choose to order a test if your symptoms are consistent with COVID-19 (e.g., fever, cough, shortness of breath) or you have known or suspected exposure to COVID-19.

You will need to call ahead (360) 882-2778 or schedule a video visit through MyChart. For the safety of your care team and other patients, please do not come directly to the clinic if you have COVID-19 symptoms.

*Fees associated with your provider visit are not included in the testing and you may incur other charges for additional tests or services for other conditions that may occur during the visit.